Type "Bitlocker", if you get no results, erase what you just typed and type it again (issue with Windows indexing).Security Warning: We recommend you store your recovery key in a password manager, do not leave it out in the open as it allows access to your data, and remember - you should never give your recovery to anyone else (ITS will never ask for your recovery key).Ĭreate Bitlocker Recovery Key Backup Process: You will know if you are or not based on the options presented to you in the instructions below. This process requires that you have the ability to be an admin on your computer. If you are concerned about not having a backup of your recovery key you can make a copy for yourself. Making a Backup of your Recovery Key / Check the status of Bitlocker
You will then be brought to the Bitlocker Challenge/Response recovery screen where you will read the "Challenge" code to a technician. If you are presented the blue screen above asking for a USB drive and Bitlocker recovery, then you need to restart and press any key during the presentation of the above message while your computer is starting to enter Bitlocker C/R. " Press any key in 3 seconds to start C/R for Bitlocker Recovery." If your computer supports recovery via Bitlocker Challenge/Response then you will see some text on a black screen while your computer boots up. Follow the directions below right before you get in contact with a technician to access the Bitlocker Challenge/Response recovery screen.Īccessing Bitlocker Challenge/Response for Recovery A techncian will then contact your over the phone or schedule a visit to your computer. Please contact your local support technician or email the keywords "bitlocker recovery challenge/response". You will then be shown a "Challenge" string of characters and a support technician can assist you providing a "Response" string of characters that will unlock your PC and allow you to log in normally. To get to challenge response screen, restart the computer and during boot it will ask you to hit any key to enter Challenge/Response. Some Windows computers support Bitlocker Challenge/Response so the recovery screen will instead ask for a USB drive to perform the recovery. Recovery via Bitlocker Challenge/Response A support technician will confirm your identity over the phone and provide you the Bitlocker recovery key so you can continue to log in to your computer. Please contact your local support technician or email the keywords "bitlocker recovery key". If you're presented with a screen similar to the one above asking for a "recovery key". If you power on your computer and you're presented with a screen similar to the one below, you need to follow the Bitlocker recovery process below. New Hard Drive icon with lock in This PC/My Computer explorer window New Sophos SafeGuard icon in your taskbar (bottom right side of screen) New Windows Login with circular SafeGuard logo (white) Once your computer has been encrypted with Bitlocker, you may notice some minor changes to the way things look on your computer.
Get SafeGuard Version and How to sync to our serversĬhanges to your computer with Windows Bitlocker Encryption.Making a backup of your recovery key / Checking Bitlocker Status.Changes to your computer with Bitlocker.
After the quick process of encrypting your hard drive through ITS, this is no longer a possiblity. Unencrypted computers can easily be accessed by removing the hard drive and attaching it to another computer. Why encrypt? By encrypting the data on your computer, you are preventing someone from accessing your data without your password. Bitlocker encryption is applied to most Windows computers on campus but if you have Windows 7 Professional please visit our encryption support page - Windows 7 Professional Encryption.
ITS uses Windows native Bitlocker encryption with recovery management through Sophos SafeGuard for Windows 10 and Windows 7 Enterprise computers.